Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. 

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Most items on our website are produced on-demand and the return address is set by default.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to the facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment

Returned – We do not refund orders for buyer’s remorse and size exchanges are not offered. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.

 

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore we reserve rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Please contact us at support@boinnex.com for any queries on our refund policy.

Shipping Info

Delivery for the hardware wallets is free and takes between 3-5 business days within Europe. Longer delivery times can be expected for other geographic regions.

For the T-shirts, mugs, hats and other branded merchandise the delivery costs are calculated at the checkout once items have been placed in your cart. These items can be shipped together under the same consignment for reduced costs. These items take an average of 6 business days to arrive but an estimated delivery date will be calculated and displayed on the checkout page before any payment needs to be made.

For information on delivery costs or times for the other items in the store please see the item description or email us directly on support@boinnex.com for more information.